# Billing issues (GPT for Sheets – Autosheet)

## I have a ChatGPT subscription, but I still need to buy credits

**Problem**: You have a ChatGPT subscription, but GPT for Sheets – Autosheet still says that you need to buy credits.

> **Solution**
>
> You do not need an [OpenAI ChatGPT subscription](https://chatgpt.com/pricing/) (Go, Plus, Pro, Business, or Enterprise plan) to use Autosheet. If you have a ChatGPT subscription, you cannot use it with Autosheet.
>
> Check [which pricing model your space uses](https://autosheet.com/docs/resources/pricing/pricing-faq#how-do-i-know-what-type-of-plan-im-on), then follow the instructions for that model:
>
> - **Subscription:** [Choose or manage your plan](https://autosheet.com/docs/admin/billing/subscription/manage-your-plan). If you have used your included usage, you can [buy extra-usage credits](https://autosheet.com/docs/admin/billing/subscription/buy-extra-usage-credits) while your subscription is active.
> - **Legacy pay-as-you-go:** [Buy credits](https://autosheet.com/docs/admin/billing/pay-as-you-go/buy-credits?platform=google).

## I bought a pack but I still have no credits

**Problem**: You have bought credits but GPT for Sheets – Autosheet still shows zero credits.

> **Solution**
>
> [Check which account you are using](https://autosheet.com/docs/gpt-for-sheets/setup/sign-in/check-google-account) in Autosheet and make sure it is the account with which you have purchased your credits. [Switch to another account](https://autosheet.com/docs/gpt-for-sheets/setup/sign-in/switch-to-another-google-account) if needed.

## My packs have disappeared from the tracking screen

**Problem**: You have bought credits and used GPT for Sheets – Autosheet but now your credit packs have disappeared from the usage tracking screen.

> **Solution**
>
> [Check which account you are using](https://autosheet.com/docs/gpt-for-sheets/setup/sign-in/check-google-account) in Autosheet and make sure it is the account with which you have bought your credit packs. [Switch to another account](https://autosheet.com/docs/gpt-for-sheets/setup/sign-in/switch-to-another-google-account) if needed.

## I get charged when I'm not using GPT for Sheets – Autosheet

**Problem**: Google Sheets can recalculate GPT formulas without you explicitly running them. If a cached result is not reused, the new execution can consume credits.

> **Solutions**
>
> GPT for Sheets – Autosheet offers a variety of options to control recalculations:
>
> - **To save results permanently and prevent formula reloading**, [replace GPT formulas with their results](https://autosheet.com/docs/gpt-for-sheets/gpt-functions/manage-gpt-formulas/replace-with-results) in selected cells or across an entire sheet.
> - **To reuse previous results when the same request runs again**, [enable the cache](https://autosheet.com/docs/gpt-for-sheets/gpt-functions/manage-gpt-formulas/manage-cache). Cached results are stored for 30 days.
> - **To prevent new executions in your spreadsheet**, [disable GPT formulas](https://autosheet.com/docs/gpt-for-sheets/gpt-functions/manage-gpt-formulas/disable).

## I have a subscription, but the add-on says I've reached my usage limit

**Problem**: You are on a subscription plan, but GPT for Sheets – Autosheet says that you reached your usage limit.

> **Solution**
>
> This happens when your seat's included usage for the current billing cycle has run out and one of the following is also true:
>
> - The space's shared extra-usage credits are empty or expired.
> - The space's monthly limit has been reached.
> - You've reached your user monthly limit.
>
> If you are the space owner or an admin, [buy extra-usage credits](https://autosheet.com/docs/admin/billing/subscription/buy-extra-usage-credits) or [raise the limit that was reached](https://autosheet.com/docs/admin/billing/subscription/set-spending-limits-for-extra-usage). Otherwise, ask your space owner or admin to do so.
>
> You can also wait for the next billing cycle, when your seat's included usage resets. The **Billing** page in the [Autosheet dashboard](https://dashboard.autosheet.com/) shows the reset date.

## I have extra-usage credits that I can't use

**Problem**: You have extra-usage credits, but you can't use them.

> **Solution**
>
> You need an active subscription to use extra-usage credits. If your subscription is canceled or a [renewal payment failed](https://autosheet.com/docs/gpt-for-sheets/troubleshooting/billing-issues#my-renewal-payment-failed), your extra-usage balance is preserved, but you cannot use it. To use it again, renew your subscription or start a new one from the **Billing** page in the [Autosheet dashboard](https://dashboard.autosheet.com/). Extra-usage credits still expire 12 months after your last purchase, even while your subscription is inactive.

## My renewal payment failed

**Problem**: Your subscription renewal payment failed.

> **Solution**
>
> If you are the space owner or an admin, update your payment method and pay the outstanding invoice from the [Autosheet dashboard](https://dashboard.autosheet.com/):
>
> 1. In the sidebar, select **Billing**.
> 2. Click **Payment method** to open the Stripe Customer Portal, and update your payment method.
> 3. Back on the **Billing** page, click **Pay now**. If you skip this step, the payment is retried automatically over the next few days.
>
> If you are not the space owner or an admin, ask them to update the payment method.

## I paid for a subscription, but the add-on still says my free trial ended

**Problem**: You upgraded to a paid subscription, but GPT for Sheets – Autosheet still says that your free trial ended or asks you to upgrade.

> **Solution**
>
> Autosheet may still show your previous subscription status. To update the status, click **refresh** in the message, or close and reopen the Autosheet sidebar.
>
> If the message persists, you may be signed in to Autosheet with a different account than the one you used to buy the subscription. [Check which account you are using](https://autosheet.com/docs/gpt-for-sheets/setup/sign-in/check-google-account) in Autosheet, then [switch to another account](https://autosheet.com/docs/gpt-for-sheets/setup/sign-in/switch-to-another-google-account) if needed.