# FAQ on GPT for Word ## How do I install the GPT for Word add-in? Install from Microsoft Marketplace: 1. Go to the [installation page](https://pages.store.office.com/addinsinstallpage.aspx?assetid=WA200005502). 2. Click **Open in Word**. 3. Follow the steps until the end. [Learn more.](https://autosheet.com/docs/gpt-for-excel/setup/install) ## Which versions of Word are compatible with this add-in? The following table lists the **minimum versions of Microsoft Word** compatible with the GPT for Word add-in on different Microsoft Office platforms. | ![Microsoft Word icon](https://autosheet.com/docs/img/icon-microsoft-word.svg) | Windows | macOS | Web | | ------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------ | -------------------------------------------------------------------------------------- | | ![Microsoft Word icon](https://autosheet.com/docs/img/icon-microsoft-word.svg) | **Microsoft 365 subscription:**
Version 2205 (Build 15202.10000)
**Retail perpetual:**
Version 2205 (Build 15202.10000)
**Volume-licensed perpetual:**
Word 2024: Version 2205 (Build 15202.10000) | Version 16.61 (Build 22040100) | Supported on:
- Google Chrome (latest version)
- Microsoft Edge (latest version) | ## Which version of Word am I using? To check your desktop Word version, see [What version of Office am I using?](https://support.microsoft.com/en-us/topic/what-version-of-office-am-i-using-d21c5935-40b1-b117-122d-5e5f05a1a263) at Microsoft Support. If you're using Word for the web, your version is always the latest. ## Which browsers are compatible with GPT for Word? For supported browsers and minimum desktop versions, see the prerequisites in the [installation guide for Word](https://autosheet.com/docs/gpt-for-word/setup/install). ## What permissions are required by the GPT for Word add-in? See [Security and privacy FAQ](https://autosheet.com/docs/resources/security-and-privacy-faq#microsoft-permissions-for-gpt-for-excel-word). ## I have installed GPT for Word, how do I get started? Now that GPT for Word is installed, you can launch it from the Microsoft Word *Home* tab and start chatting with your Word documents. ## What is the pricing of GPT for Word? Autosheet uses [subscription pricing](https://autosheet.com/docs/resources/pricing/subscription). You pay a monthly fee based on the number of seats. Each seat includes $25 of usage per month. If you need more usage, you can buy extra-usage credits that are shared across your team and expire 12 months after your last top-up. Some existing spaces remain on legacy [pay-as-you-go pricing](https://autosheet.com/docs/resources/pricing/pay-as-you-go), where you buy credits and consume them as you go. To negotiate a custom plan, [contact sales](https://support.autosheet.com/hc/en-us/requests/new). ## How can I add users? You can add users from the [dashboard](https://dashboard.autosheet.com/). If your space uses legacy pay-as-you-go pricing, you can invite as many users as you need. Everyone draws on the same shared credit balance. With subscription pricing, team management is available on Business and Enterprise plans, and each user takes up a seat, so you need an available seat for every user you invite. For more information, see [Add and remove users](https://autosheet.com/docs/admin/user-management/add-and-remove-users). ## How is my data processed? Is it used to train models? - We do not read or store any data from your document that you do not use as an input. - If you use a **connected** model, we do not log or store any of the inputs submitted or outputs received. - Whether you use a built-in or connected model, Talarian does not use your inputs and outputs to train language models. For more information, see the [Security and privacy FAQ](https://autosheet.com/docs/resources/security-and-privacy-faq). ## Do I need my own API key? Usually, no. Many models are [available as built-in models](https://autosheet.com/docs/resources/models/ai-providers-and-models#tk) with both [subscription](https://autosheet.com/docs/resources/pricing/subscription) and [legacy pay-as-you-go](https://autosheet.com/docs/resources/pricing/pay-as-you-go) pricing. Some custom Enterprise plans require an API key or endpoint. > **Note** > > If you're using GPT for Word as part of a team space, your space owner and admins control which models are available in the model switcher, regardless of your subscription or API key setup. [Learn more.](https://autosheet.com/docs/admin/ai-configuration/manage-models) ## Can I use my own API key? With legacy pay-as-you-go pricing, yes. With subscription pricing, yes if you're on the Business or Enterprise plan. API keys are not available on the Standard plan. Using API keys offers several benefits: - **More models.** Access a [wider range of models from a bigger pool of AI providers](https://autosheet.com/docs/resources/models/ai-providers-and-models#byok) than what is available [without an API key](https://autosheet.com/docs/resources/models/ai-providers-and-models#tk). - **More control.** Monitor and manage AI usage and costs directly on the AI provider's platform. - **Improved privacy.** We do not log inputs and outputs when you use a connected model. For more information, see our [security and privacy FAQ](https://autosheet.com/docs/resources/security-and-privacy-faq#how-is-my-data-processed). - **Reduced costs.** If you're on a [pay-as-you-go space](https://autosheet.com/docs/resources/pricing/pay-as-you-go), using an API key reduces costs. You pay the model usage fees directly to the AI provider, while paying a reduced service fee for Autosheet. To estimate the total cost, compare the [Autosheet charges](https://autosheet.com/docs/resources/pricing/how-credits-are-consumed) with the AI provider's fees. Connecting an API key does not guarantee a lower total bill on every plan. ## Is GPT for Word connected to the web? Yes, GPT for Word can access up-to-date information using models with web search capabilities (indicated by the 🌐 icon in the model switcher). ## Can I scrape web pages in Word? Yes. You can scrape specific web pages using GPT for Word and [Google Gemini 2.5 models with URL context](https://autosheet.com/docs/gpt-for-word/use/search-web?model=google-gemini#model-specific-settings). ## How can I ask questions about my document? Select some text or the whole document to include the selection as context for your prompt in the chat. ## Can GPT for Word analyze PDF files? Yes. You can analyze PDF files using GPT for Word and [Google Gemini 2.5 models with URL context](https://autosheet.com/docs/gpt-for-word/use/search-web?model=google-gemini#model-specific-settings). ## Why is my response cut or incomplete? Models have a maximum token limit, which is the maximum total number of tokens that can be used in both the input and the response. This means models may not provide complete responses to long queries or when a large portion of text is selected as input. To stay within the token limit, you can: - In the sidebar, click **Clear chat** to delete your chat history. - Break up your work into smaller parts. - Select a model with a higher [limit](https://autosheet.com/docs/resources/models/rate-limits). ## Can I transfer my credits between my Google and Microsoft accounts? Credits are not directly transferable between platforms, but you can request a credit transfer between your Google and Microsoft accounts. Here's what you need to know: - Credits purchased for Microsoft Excel can be used on Microsoft Word and vice versa. - Credits purchased for Google Sheets can be used on Google Docs and vice versa. If you need to transfer your credits between Google and Microsoft accounts, [contact our support team](https://support.autosheet.com/hc/en-us/requests/new). ## Is there a limit to the number of requests I can send? AI providers enforce rate limits to ensure smooth and fair access for everyone. [Learn more.](https://autosheet.com/docs/resources/models/rate-limits) ## Why are some features locked? Some features depend on your plan, not just your credit balance. With subscription pricing, features such as team management, centralized billing, and Bring Your Own AI (BYOAI/K/E) are only available on the Business and Enterprise plans. If you have credits available and you're still prompted to upgrade, the feature you're trying to use is not included in your current plan. For more information about what each plan includes, see the [plan comparison](https://autosheet.com/pricing). ## How do I uninstall the GPT for Word add-in? The uninstallation process is described [here](https://autosheet.com/docs/gpt-for-word/setup/uninstall). ## Which models can I use? Check our [list of supported models](https://autosheet.com/docs/resources/models/ai-providers-and-models). > **Note** > > If you're using GPT for Word as part of a team space, your space admin can control which models are available in the model switcher. [Learn more.](https://autosheet.com/docs/admin/ai-configuration/manage-models) ## Can I use local models with GPT for Word? Yes. GPT for Word can connect to local models through a compatible API endpoint. This feature is available with [legacy pay-as-you-go pricing](https://autosheet.com/docs/resources/pricing/pay-as-you-go) and on the [Business and Enterprise plans](https://autosheet.com/docs/resources/pricing/subscription). Bulk models require an endpoint compatible with the OpenAI Chat Completions API. For endpoint requirements and setup instructions, see: - [Connect to OpenAI-compatible API endpoints from Word](https://autosheet.com/docs/gpt-for-word/setup/manage-models/connect-to-api-endpoints) - [Connect to Ollama from Word](https://autosheet.com/docs/gpt-for-word/setup/manage-models/connect-to-ollama) ## Which languages can I use? Models support many languages, but results vary by model, language, and task. Specify the language you want the response to use. If your prompt or source material contains several languages, make the instructions and expected output language clear. ## How do I get support? We recommend checking our [troubleshooting](https://autosheet.com/docs/gpt-for-word/troubleshooting) and [FAQ](https://autosheet.com/docs/gpt-for-word/faq) pages. If that doesn't help, [submit a support request](https://support.autosheet.com/hc/en-us/requests/new) and we'll get back to you. Our support hours are from Monday to Friday: - 7:30 PM - 12:00 PM (New York) - 1:30 AM - 6:00 PM (Paris) - 5:00 AM - 9:30 PM (India) - 8:30 AM - 1:00 AM (Tokyo)