# Installation issues (GPT for Word)

## I can't sign in after installing

**Problem**: You have installed GPT for Word and you have trouble signing in with Microsoft.

> **Solutions**
>
> - [Check which versions of Word](https://autosheet.com/docs/gpt-for-word/faq#which-versions-of-word-are-compatible-with-this-add-in) and [which browsers](https://autosheet.com/docs/gpt-for-word/faq#which-browsers-are-compatible-with-gpt-for-word) are supported by this add-in.
> - Try using Word for the web instead of the desktop version.
> - Try using Word for the web in a private/incognito window.
> - If you're using a firewall or proxy, [whitelist the required domains](https://autosheet.com/docs/gpt-for-word/troubleshooting/installation-issues#the-add-in-doesnt-load).

## The add-in doesn't load

**Problem**: If your organization uses a firewall or proxy, it may prevent the add-in from loading.

> **Solution**
>
> Ask your IT administrator to whitelist the following domains:
>
> ```
> *.autosheet.com
> *.gptforwork.com
> *.microsoft.com
> *.microsoftonline.com
> *.live.com
> *.office.com
> ```

## The add-in update doesn't complete

**Problem**: GPT for Word shows an update prompt, but clicking **Update** does not complete the update. The same prompt appears every time you reopen the add-in.

> **Solution**
>
> This can happen when Office uses a stale cached version of the add-in. Clear the Microsoft Office cache to force Office to re-fetch the latest version:
>
> 1. Close all Office applications.
> 2. Follow [Microsoft's instructions for clearing the cache](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache).
> 3. Open Word and try again.
>
> If the issue persists after clearing the cache, restart the computer and reopen Word.

> **Note**
>
> Clearing the Office cache may reset some of your Word application settings.

## I signed in with the wrong account

**Problem**: You signed in with the wrong account while installing GPT for Word and need to switch to the correct one.

> **Solution**
>
> Open the sidebar menu and click **Log out** to sign out, then sign in again with the correct account. [Learn more.](https://autosheet.com/docs/gpt-for-word/setup/sign-in/sign-out-of-gpt-for-word)
>
> ![](https://autosheet.com/docs/article-images/help/logout-word.png)

## I want to uninstall

**Problem**: You are not using the add-in in Word or Excel, and you want to uninstall it.

> **Solution**
>
> To remove the add-in from Word and Excel, follow our [uninstallation guide](https://autosheet.com/docs/gpt-for-word/setup/uninstall).

## I can't uninstall GPT for Word

**Problem**: You want to uninstall the add-in, but the **Remove** option is not available in the add-in **Options** menu in the **Office Add-ins** popup.

> **Solution**
>
> Clear the Microsoft Office cache:
>
> 1. Close all Office applications.
> 2. Follow [Microsoft's instructions for clearing the cache](https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache).
> 3. Open Word and try removing the add-in again.